Account & Data Deletion – Sharks

This page explains how users of the Sharks app can request deletion of their account and associated data.

How to request deletion

1. In the app: open Settings → Manage account → Delete account and follow the prompts.
2. If you cannot access your account, email us at hazemsdnone@gmail.com from your registered email with the subject “Account deletion request”.

What we delete

• Profile data: name, email, phone, profile photo, user ID.
• Addresses and location stored in-app (including saved coordinates and address text).
• Orders history, cart contents, favorites, reservations, preferences.
• Authentication/session tokens, notification tokens (e.g., FCM).
• Any other personal data stored in our systems that can identify you.

What may be retained (and why)

• Payment and transaction records (via Stripe) to comply with tax, accounting, fraud prevention, chargeback, and legal obligations.
• Minimal server logs for security, abuse prevention, and legal compliance.

Retention durations depend on legal requirements in your jurisdiction (e.g., up to 7 years for financial records). After legal retention expires, data is permanently deleted or anonymized.

Third‑party services

• Firebase (Messaging/Notifications): we delete your notification tokens and stop sending notifications upon account deletion.
• Stripe (Payments): we cease processing and detach your customer profile where possible while retaining mandatory records for compliance.
• Google Maps Platform: map requests are handled by Google; we do not store your map usage beyond what is listed above.

Timeline & verification

• We verify your identity within 3 business days (in‑app request is already verified).
• We complete deletion within 30 days unless law requires longer retention as noted above.

Contact

Email: hazemsdnone@gmail.com

Developer: Hazem Ataya

App: Sharks

Last updated: 2025‑11‑06